{"id":5950,"date":"2023-02-24T19:28:11","date_gmt":"2023-02-24T16:28:11","guid":{"rendered":"https:\/\/www.xsights.co.uk\/?page_id=5950"},"modified":"2024-09-05T08:01:26","modified_gmt":"2024-09-05T05:01:26","slug":"customer-experience-exploration","status":"publish","type":"page","link":"https:\/\/www.xsights.co.uk\/en\/our-areas-of-expertise\/customer-experience-exploration\/","title":{"rendered":"Customer Experience Exploration"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5950\" class=\"elementor elementor-5950\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d2f27c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d2f27c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ea4f0d\" data-id=\"5ea4f0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe5b05d elementor-widget__width-initial elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"fe5b05d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.xsights.co.uk\/en\/ask-for-a-proposal\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ask For a Proposal<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f8e3bd elementor-widget__width-initial elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"4f8e3bd\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.xsights.co.uk\/en\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5536895 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5536895\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c35254f\" data-id=\"c35254f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c3b7a4e elementor-widget elementor-widget-spacer\" data-id=\"c3b7a4e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f56220 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0f56220\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"color: #69d2c8;\"><strong>Customer Journey Research<\/strong><\/span><\/h4><p>XSIGHTS maps out the Customer Experience Journey from beginning to end in a holistic and strategic manner. For this type of research, XSIGHTS uses exit interviews, customer satisfaction surveys, guided shopping trips, ethnographic observations, focus group discussion and\/or in-depth interviews depending on the nature of the customer experience. XSIGHTS uses a 4D Model for Customer\u00a0Experience Journey Research. For more information,\u00a0<a href=\"https:\/\/www.xsights.co.uk\/en\/contact-us\/\"><strong>please contact us.<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e38a0 elementor-widget elementor-widget-text-editor\" data-id=\"10e38a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"color: #69d2c8;\"><strong>Customer Satisfaction Surveys<\/strong><\/span><\/h4><p>Customer Satisfaction is a key piece in today\u2019s competitive markets. XSIGHTS\u2019 Satisfaction Model measures customer\u00a0satisfaction in material and psychological dimensions.\u00a0 Using the latest technology, XSIGHTS is able to send measures of Customer Satisfaction via SMS. For more information about our Satisfaction Model,\u00a0<a href=\"https:\/\/www.xsights.co.uk\/en\/contact-us\/\"><strong>please contact us<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e192516 elementor-widget elementor-widget-text-editor\" data-id=\"e192516\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"color: #69d2c8;\"><strong>NPS and Customer Loyalty Surveys<\/strong><\/span><\/h4><p>NPS has been used as a stable measurement of marketing performance. XSIGHTS combines\u00a0NPS with key loyalty questions to offer a solid understanding of how engaged customers are with a certain brand. For more information,\u00a0<a href=\"https:\/\/www.xsights.co.uk\/en\/contact-us\/\"><strong>please contact us.<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61ada2e elementor-widget elementor-widget-text-editor\" data-id=\"61ada2e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"color: #69d2c8;\"><strong>User Experience (UX)<\/strong><\/span><\/h4><p>UX has become a must, especially for e-commerce. XSIGHTS employs experienced UX\u00a0specialists to create useful suggestions for maximizing the interface experience of a website, ATM machine or mobile application. For more information,\u00a0<a href=\"https:\/\/www.xsights.co.uk\/en\/contact-us\/\"><strong>please contact us.<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1109d18 elementor-widget elementor-widget-text-editor\" data-id=\"1109d18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"color: #69d2c8;\"><strong>Mystery Shopping<\/strong><\/span><\/h4><p>XSIGHTS carries out mystery shopping to determine whether vendors, company branches and other service or sales points are in alignment with the desired company policies and operational practices. XSIGHTS\u2019 reliable and objective measurement reveals the knowledge and skills of company staff, whether training programs have been effective and how employees are interacting with clients. Mystery shopping provides brand managers with key tips to improve the customer experience. XSIGHTS uses state-of-the-art software for its Mystery Shopping services.\u00a0The software includes GPS controls, excellent reporting options, different scenarios and a large pool of mystery shoppers. For more information,\u00a0<a href=\"https:\/\/www.xsights.co.uk\/en\/contact-us\/\"><strong>please contact us.<\/strong><\/a><\/p><h4><span style=\"color: #69d2c8;\"><strong>Exit Interviews<\/strong><\/span><\/h4><p>XSIGHTS conducts exit interviews regularly for its retail clients. The exit interviews are conducted face-to-face at the exit of the retail or service points. The customers are asked about product diversity, availability, level of information of the representative and their shopping experience. The insights from these surveys are used to improve the overall customer experience and create targeted solutions for retail or service points.<\/p><p>If you would you like to become a Mystery Shopper,\u00a0<a href=\"https:\/\/www.xsights.co.uk\/en\/contact-us\/\"><strong>please click here.<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bf9849 elementor-widget elementor-widget-text-editor\" data-id=\"3bf9849\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For more information about our Mystery Shopping services, <a href=\"https:\/\/www.xsights.co.uk\/en\/contact-us\/\"><strong>please contact us.<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2113fb elementor-widget elementor-widget-spacer\" data-id=\"e2113fb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5fa22f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fa22f3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d2c354f\" data-id=\"d2c354f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55db7fb elementor-widget elementor-widget-heading\" data-id=\"55db7fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request a Call Back<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd2da47 elementor-widget elementor-widget-shortcode\" data-id=\"bd2da47\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='fluentform ff-default fluentform_wrapper_10 ffs_modern_l_wrap'><form data-form_id=\"10\" id=\"fluentform_10\" class=\"frm-fluent-form fluent_form_10 ff-el-form-top ff_form_instance_10_1 ff-form-loading ffs_modern_l\" data-form_instance=\"ff_form_instance_10_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">M\u00fc\u015fteri Deneyimi Sayfas\u0131 Formu (EN)<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='5950' \/><input type=\"hidden\" id=\"_fluentform_10_fluentformnonce\" name=\"_fluentform_10_fluentformnonce\" value=\"5203949bfb\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/5950\" \/><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2  '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div data-type=\"name-element\" data-name=\"ad_ve_soyad\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_10_ad_ve_soyad_first_name_' >Name &amp; Lastname<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"ad_ve_soyad[first_name]\" id=\"ff_10_ad_ve_soyad_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_10_kurumunuzun_unvani' aria-label=\"Company\">Company<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"kurumunuzun_unvani\" class=\"ff-el-form-control\" data-name=\"kurumunuzun_unvani\" id=\"ff_10_kurumunuzun_unvani\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_2\"  class='ff-t-container ff-column-container ff_columns_total_2  '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_10_telefon_numaraniz_1' aria-label=\"Phone Number\">Phone Number<\/label><\/div><div class='ff-el-input--content'><input name=\"telefon_numaraniz_1\" class=\"ff-el-form-control ff-el-phone ff_el_with_extended_validation\" type=\"tel\" data-name=\"telefon_numaraniz_1\" id=\"ff_10_telefon_numaraniz_1\" inputmode=\"tel\"  aria-invalid='false' aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_10_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_10_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div class='ff-el-group ' ><div class='ff-el-input--content'><div data-fluent_id='10' name='g-recaptcha-response'><div\n\t\tdata-sitekey='6LeCN5kkAAAAAD2zFULIiehyPu4P_Dj32EWWONmZ'\n\t\tid='fluentform-recaptcha-10-1'\n\t\tclass='ff-el-recaptcha g-recaptcha'\n\t\tdata-callback='fluentFormrecaptchaSuccessCallback'><\/div><\/div><\/div><\/div><div class='ff-el-group  ff-custom_html ff-hidden loader-wrapper' tabindex='-1' data-name=\"custom_html-10_1\" ><div class=\"lds-ripple\">\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-lg ff_btn_style wpf_has_custom_css\" >Send Form<\/button><\/div><\/fieldset><\/form><div id='fluentform_10_errors' class='ff-errors-in-stack ff_form_instance_10_1 ff-form-loading_errors ff_form_instance_10_1_errors'><\/div><\/div>        <script type=\"text\/javascript\">\n            window.fluent_form_ff_form_instance_10_1 = {\"id\":\"10\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_10_1\",\"form_id_selector\":\"fluentform_10\",\"rules\":{\"ad_ve_soyad[first_name]\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"ad_ve_soyad[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"ad_ve_soyad[last_name]\":{\"required\":{\"value\":true,\"message\":\"Bu alan\\u0131n doldurulmas\\u0131 zorunludur.\",\"global_message\":\"This field is required\",\"global\":false}},\"kurumunuzun_unvani\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"telefon_numaraniz_1\":{\"required\":{\"value\":true,\"global\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\"},\"valid_phone_number\":{\"value\":true,\"global\":true,\"message\":\"Phone number is not valid\",\"global_message\":\"Phone number is not valid\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global_message\":\"This field must contain a valid email\",\"global\":true}},\"g-recaptcha-response\":[]},\"debounce_time\":300};\n                    <\/script>\n        <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-a213c0e elementor-widget elementor-widget-spacer\" data-id=\"a213c0e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ask For a Proposal Contact Us Customer Journey Research XSIGHTS maps out the Customer Experience Journey from beginning to end in a holistic and strategic manner. For this type of research, XSIGHTS uses exit interviews, customer satisfaction surveys, guided shopping trips, ethnographic observations, focus group discussion and\/or in-depth interviews depending on the nature of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7551,"parent":3386,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"sayfa-kategorisi":[],"class_list":["post-5950","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/pages\/5950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/comments?post=5950"}],"version-history":[{"count":7,"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/pages\/5950\/revisions"}],"predecessor-version":[{"id":11092,"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/pages\/5950\/revisions\/11092"}],"up":[{"embeddable":true,"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/pages\/3386"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/media\/7551"}],"wp:attachment":[{"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/media?parent=5950"}],"wp:term":[{"taxonomy":"sayfa-kategorisi","embeddable":true,"href":"https:\/\/www.xsights.co.uk\/en\/wp-json\/wp\/v2\/sayfa-kategorisi?post=5950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}