{"id":11168,"date":"2024-09-10T21:33:53","date_gmt":"2024-09-10T18:33:53","guid":{"rendered":"https:\/\/www.xsights.co.uk\/?page_id=11168"},"modified":"2025-05-21T19:23:58","modified_gmt":"2025-05-21T16:23:58","slug":"musteri-yolculugu-arastirmasi-shopper","status":"publish","type":"page","link":"https:\/\/www.xsights.co.uk\/tr\/uzmanlik-alanlarimiz\/musteri-yolculugu-arastirmasi-shopper\/","title":{"rendered":"M\u00fc\u015fteri Yolculu\u011fu Ara\u015ft\u0131rmas\u0131 (Shopper)"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri Yolculu\u011fu Ara\u015ft\u0131rmas\u0131: M\u00fc\u015fterilerinizi Yak\u0131ndan Tan\u0131y\u0131n, Deneyimlerini M\u00fckemmelle\u015ftirin<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteri deneyimi, bir markan\u0131n ba\u015far\u0131s\u0131n\u0131 belirleyen en \u00f6nemli fakt\u00f6rlerden biridir. XSIGHTS\u2019\u0131n M\u00fc\u015fteri Yolculu\u011fu Ara\u015ft\u0131rmas\u0131 hizmeti, m\u00fc\u015fterilerinizin markan\u0131zla etkile\u015fimde bulundu\u011fu t\u00fcm temas noktalar\u0131n\u0131 derinlemesine analiz etmektedir. Bu ara\u015ft\u0131rma, m\u00fc\u015fterilerinizin yolculu\u011funu anlaman\u0131za, g\u00fc\u00e7l\u00fc ve zay\u0131f y\u00f6nlerinizi belirlemenize ve m\u00fc\u015fteri memnuniyetini art\u0131racak stratejiler geli\u015ftirmenize yard\u0131mc\u0131 olmaktad\u0131r. XSIGHTS ile m\u00fc\u015fterilerinizi daha yak\u0131ndan tan\u0131y\u0131n ve onlara unutulmaz bir deneyim sunun.<\/p>\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11127\" class=\"elementor elementor-11127\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8421f2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8421f2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c889dca\" data-id=\"c889dca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e7d8e63 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e7d8e63\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5980280\" data-id=\"5980280\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-44068bf elementor-widget elementor-widget-heading\" data-id=\"44068bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sizi Arayal\u0131m<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c24b19b elementor-widget elementor-widget-shortcode\" data-id=\"c24b19b\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='fluentform ff-default fluentform_wrapper_9 ffs_modern_l_wrap'><form data-form_id=\"9\" id=\"fluentform_9\" class=\"frm-fluent-form fluent_form_9 ff-el-form-top ff_form_instance_9_1 ff-form-loading ffs_modern_l\" data-form_instance=\"ff_form_instance_9_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">M\u00fc\u015fteri Deneyimi Sayfas\u0131 Formu (TR)<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='11168' \/><input type=\"hidden\" id=\"_fluentform_9_fluentformnonce\" name=\"_fluentform_9_fluentformnonce\" value=\"97eaf5c791\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/tr\/wp-json\/wp\/v2\/pages\/11168\" \/><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2  '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div data-type=\"name-element\" data-name=\"ad_ve_soyad\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group ff-el-form-top'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_9_ad_ve_soyad_first_name_' >Ad\u0131n\u0131z ve Soyad\u0131n\u0131z<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"ad_ve_soyad[first_name]\" id=\"ff_9_ad_ve_soyad_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_9_kurumunuzun_unvani' aria-label=\"Firma\">Firma<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"kurumunuzun_unvani\" class=\"ff-el-form-control\" data-name=\"kurumunuzun_unvani\" id=\"ff_9_kurumunuzun_unvani\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_2\"  class='ff-t-container ff-column-container ff_columns_total_2  '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_9_telefon_numaraniz_1' aria-label=\"Telefon Numaran\u0131z\">Telefon Numaran\u0131z<\/label><\/div><div class='ff-el-input--content'><input name=\"telefon_numaraniz_1\" class=\"ff-el-form-control ff-el-phone ff_el_with_extended_validation\" type=\"tel\" data-name=\"telefon_numaraniz_1\" id=\"ff_9_telefon_numaraniz_1\" inputmode=\"tel\"  aria-invalid='false' aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_9_email' aria-label=\"Email Adresiniz\">Email Adresiniz<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_9_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div class='ff-el-group ' ><div class='ff-el-input--content'><div data-fluent_id='9' name='g-recaptcha-response'><div\n\t\tdata-sitekey='6LeCN5kkAAAAAD2zFULIiehyPu4P_Dj32EWWONmZ'\n\t\tid='fluentform-recaptcha-9-1'\n\t\tclass='ff-el-recaptcha g-recaptcha'\n\t\tdata-callback='fluentFormrecaptchaSuccessCallback'><\/div><\/div><\/div><\/div><div class='ff-el-group  ff-custom_html ff-hidden loader-wrapper' tabindex='-1' data-name=\"custom_html-9_1\" ><div class=\"lds-ripple\"><div><\/div><div><\/div><div><\/div><div><\/div><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-lg ff_btn_style wpf_has_custom_css\" >Formu G\u00f6nder<\/button><\/div><\/fieldset><\/form><div id='fluentform_9_errors' class='ff-errors-in-stack ff_form_instance_9_1 ff-form-loading_errors ff_form_instance_9_1_errors'><\/div><\/div>        <script type=\"text\/javascript\">\n            window.fluent_form_ff_form_instance_9_1 = {\"id\":\"9\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_9_1\",\"form_id_selector\":\"fluentform_9\",\"rules\":{\"ad_ve_soyad[first_name]\":{\"required\":{\"value\":true,\"message\":\"Bu alan\\u0131n doldurulmas\\u0131 zorunludur.\",\"global_message\":\"This field is required\",\"global\":false}},\"ad_ve_soyad[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true}},\"ad_ve_soyad[last_name]\":{\"required\":{\"value\":true,\"message\":\"Bu alan\\u0131n doldurulmas\\u0131 zorunludur.\",\"global_message\":\"This field is required\",\"global\":false}},\"kurumunuzun_unvani\":{\"required\":{\"value\":true,\"message\":\"Teklif iletilebilmesi i\\u00e7in bu alan\\u0131 doldurman\\u0131z gerekmektedir.\",\"global_message\":\"This field is required\",\"global\":false}},\"telefon_numaraniz_1\":{\"required\":{\"value\":true,\"global\":false,\"message\":\"Teklif detaylar\\u0131 ile ilgili ileti\\u015fime kurabilmemiz i\\u00e7in bu alan\\u0131 doldurman\\u0131z gerekmektedir.\",\"global_message\":\"This field is required\"},\"valid_phone_number\":{\"value\":true,\"global\":true,\"message\":\"Phone number is not valid\",\"global_message\":\"Phone number is not valid\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global_message\":\"This field is required\",\"global\":true},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\",\"global_message\":\"This field must contain a valid email\",\"global\":true}},\"g-recaptcha-response\":[]},\"debounce_time\":300};\n                    <\/script>\n        <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h3 class=\"wp-block-heading\"><strong>M\u00fc\u015fteri Yolculu\u011fu Ara\u015ft\u0131rmas\u0131n\u0131n Kapsam\u0131<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteri yolculu\u011fu, bir m\u00fc\u015fterinin markan\u0131zla ilk temas\u0131ndan sad\u0131k bir m\u00fc\u015fteri olmas\u0131na kadar ge\u00e7en s\u00fcreci kapsamaktad\u0131r. XSIGHTS, M\u00fc\u015fteri Deneyimi Yolculu\u011fu\u2019nu ba\u015ftan sona b\u00fct\u00fcnsel ve stratejik bir \u015fekilde planlamaktad\u0131r. M\u00fc\u015fteri deneyiminin do\u011fas\u0131na ba\u011fl\u0131 olarak \u00e7\u0131k\u0131\u015f g\u00f6r\u00fc\u015fmeleri, m\u00fc\u015fteri memnuniyeti anketleri, rehberli al\u0131\u015fveri\u015f gezileri, etnografik g\u00f6zlemler, odak grup tart\u0131\u015fmalar\u0131 ve derinlemesine g\u00f6r\u00fc\u015fmeler gibi y\u00f6ntemler kullanmaktad\u0131r. Bu s\u00fcre\u00e7te, m\u00fc\u015fterilerinizin markan\u0131zla olan etkile\u015fimlerinde kar\u015f\u0131la\u015ft\u0131klar\u0131 deneyimleri analiz edilmektedir. M\u00fc\u015fteri yolculu\u011fu ara\u015ft\u0131rmas\u0131, m\u00fc\u015fteri beklentilerini, ihtiya\u00e7lar\u0131n\u0131 ve duygusal tepkilerini anlamak i\u00e7in hem nicel hem de nitel y\u00f6ntemler kullanarak derinlemesine bir bak\u0131\u015f sunmaktad\u0131r.<\/p>\n\n\n\n<p>XSIGHTS\u2019\u0131n M\u00fc\u015fteri Yolculu\u011fu Ara\u015ft\u0131rmas\u0131, m\u00fc\u015fteri etkile\u015fim noktalar\u0131ndaki memnuniyet d\u00fczeylerini ve olas\u0131 hayal k\u0131r\u0131kl\u0131klar\u0131n\u0131 ortaya \u00e7\u0131karmaktad\u0131r. Bu s\u00fcre\u00e7te, m\u00fc\u015fterilerinizi en \u00e7ok hangi a\u015famalar\u0131n etkiledi\u011fini, hangi temas noktalar\u0131n\u0131n memnuniyeti art\u0131rd\u0131\u011f\u0131n\u0131 ve hangi alanlarda iyile\u015ftirmeler yap\u0131lmas\u0131 gerekti\u011fi belirlenmektedir. \u00d6zellikle sat\u0131n alma s\u00fcreci, m\u00fc\u015fteri hizmetleri ve sat\u0131\u015f sonras\u0131 destek gibi kritik a\u015famalarda, m\u00fc\u015fterilerinizin ya\u015fad\u0131\u011f\u0131 deneyimleri anlamak ve bu deneyimlerin markan\u0131z \u00fczerindeki etkilerini de\u011ferlendirmek i\u00e7in kapsaml\u0131 analizler sunar\u0131z.<\/p>\n\n\n\n<p>Ara\u015ft\u0131rmalar\u0131m\u0131z, sadece mevcut durumu analiz etmekle kalmaz, ayn\u0131 zamanda m\u00fc\u015fteri yolculu\u011funuzu optimize edecek stratejiler geli\u015ftirmenize de yard\u0131mc\u0131 olmaktad\u0131r. Bu sayede, m\u00fc\u015fteri sadakatini art\u0131r\u0131r, marka imaj\u0131n\u0131z\u0131 g\u00fc\u00e7lendirir ve rekabet avantaj\u0131n\u0131z\u0131 s\u00fcrd\u00fcr\u00fclebilir k\u0131lars\u0131n\u0131z. XSIGHTS, m\u00fc\u015fteri yolculu\u011funuzun her a\u015famas\u0131nda m\u00fckemmellik elde etmenizi sa\u011flayacak stratejik \u00f6neriler sunmaktad\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>XSIGHTS&#8217;\u0131n M\u00fc\u015fteri Yolculu\u011fu Ara\u015ft\u0131rmas\u0131 ile Sa\u011flad\u0131\u011f\u0131 Avantajlar<\/strong><\/h3>\n\n\n\n<p>XSIGHTS olarak, m\u00fc\u015fteri yolculu\u011fu ara\u015ft\u0131rmalar\u0131 konusunda derinlemesine uzmanl\u0131k sunuyoruz. Uzman ekibimiz, m\u00fc\u015fterilerinizin markan\u0131zla olan t\u00fcm etkile\u015fimlerini analiz eder ve bu veriler \u0131\u015f\u0131\u011f\u0131nda size \u00f6zel stratejiler geli\u015ftirir. Ara\u015ft\u0131rma s\u00fcrecimizi tamamen markan\u0131z\u0131n ihtiya\u00e7lar\u0131na g\u00f6re \u00f6zelle\u015ftirilir, b\u00f6ylece m\u00fc\u015fteri memnuniyetini art\u0131racak ve sadakati g\u00fc\u00e7lendirecek sonu\u00e7lar elde edersiniz.<\/p>\n\n\n\n<p>M\u00fc\u015fteri yolculu\u011fu ara\u015ft\u0131rmalar\u0131m\u0131z, markan\u0131z\u0131n m\u00fc\u015fterileriyle olan ba\u011f\u0131n\u0131 g\u00fc\u00e7lendirmek, zay\u0131f y\u00f6nlerinizi geli\u015ftirmek ve her temas noktas\u0131nda m\u00fc\u015fteri deneyimini m\u00fckemmelle\u015ftirmek i\u00e7in tasarlanm\u0131\u015ft\u0131r. Bu hizmet, m\u00fc\u015fteri odakl\u0131 bir strateji olu\u015fturman\u0131n ve markan\u0131z\u0131 bir ad\u0131m \u00f6ne \u00e7\u0131karman\u0131n en etkili yoludur.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Sonu\u00e7<\/strong><\/h3>\n\n\n\n<p>M\u00fc\u015fteri yolculu\u011fu ara\u015ft\u0131rmas\u0131, markan\u0131z\u0131n ba\u015far\u0131s\u0131n\u0131 art\u0131rmak ve m\u00fc\u015fteri deneyimini m\u00fckemmelle\u015ftirmek i\u00e7in hayati \u00f6neme sahiptir. XSIGHTS\u2019\u0131n sundu\u011fu kapsaml\u0131 m\u00fc\u015fteri yolculu\u011fu ara\u015ft\u0131rmas\u0131 hizmeti ile, m\u00fc\u015fterilerinizin markan\u0131zla olan etkile\u015fimlerini derinlemesine anlayabilir, bu do\u011frultuda etkili stratejiler geli\u015ftirebilir ve m\u00fc\u015fteri memnuniyetini en \u00fcst d\u00fczeye \u00e7\u0131karabilirsiniz. M\u00fc\u015fterilerinizi daha iyi anlamak ve onlara m\u00fckemmel bir deneyim sunmak i\u00e7in XSIGHTS\u2019\u0131n uzmanl\u0131\u011f\u0131na g\u00fcvenin.<\/p>\n\n\n\n<script src=\"https:\/\/js.hsforms.net\/forms\/embed\/49517809.js\" defer><\/script>\n<div class=\"hs-form-frame\" data-region=\"na1\" data-form-id=\"937881e2-bd6c-447c-a620-3a7e01bf514d\" data-portal-id=\"49517809\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri Yolculu\u011fu Ara\u015ft\u0131rmas\u0131: M\u00fc\u015fterilerinizi Yak\u0131ndan Tan\u0131y\u0131n, Deneyimlerini M\u00fckemmelle\u015ftirin M\u00fc\u015fteri deneyimi, bir markan\u0131n ba\u015far\u0131s\u0131n\u0131 belirleyen en \u00f6nemli fakt\u00f6rlerden biridir. XSIGHTS\u2019\u0131n M\u00fc\u015fteri Yolculu\u011fu Ara\u015ft\u0131rmas\u0131 hizmeti, m\u00fc\u015fterilerinizin markan\u0131zla etkile\u015fimde bulundu\u011fu t\u00fcm temas noktalar\u0131n\u0131 derinlemesine analiz etmektedir. Bu ara\u015ft\u0131rma, m\u00fc\u015fterilerinizin yolculu\u011funu anlaman\u0131za, g\u00fc\u00e7l\u00fc ve zay\u0131f y\u00f6nlerinizi belirlemenize ve m\u00fc\u015fteri memnuniyetini art\u0131racak stratejiler geli\u015ftirmenize yard\u0131mc\u0131 olmaktad\u0131r. XSIGHTS ile m\u00fc\u015fterilerinizi daha [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7552,"parent":8277,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"sayfa-kategorisi":[182],"class_list":["post-11168","page","type-page","status-publish","has-post-thumbnail","hentry","sayfa-kategorisi-musteri-deneyimi-ve-gizli-musteri"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/pages\/11168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/comments?post=11168"}],"version-history":[{"count":3,"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/pages\/11168\/revisions"}],"predecessor-version":[{"id":12318,"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/pages\/11168\/revisions\/12318"}],"up":[{"embeddable":true,"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/pages\/8277"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/media\/7552"}],"wp:attachment":[{"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/media?parent=11168"}],"wp:term":[{"taxonomy":"sayfa-kategorisi","embeddable":true,"href":"https:\/\/www.xsights.co.uk\/tr\/wp-json\/wp\/v2\/sayfa-kategorisi?post=11168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}